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HiNounou’s founder and CEO Charles Bark. Charles, a serial entrepreneur, launched HiNounou in 2016. Charles is 3rd generation working in Healthcare born in Paris. He started his serial entrepreneur career at French National Scientific Research Center (CNRS.fr). He was recognized as top French Entrepreneur in AI eHealth by President MACRON in China in 2018. Before, he was Awarded twice in 2005 and 2006 at French Senate by 2 Prime Minister (JP Raffarin and DD Villepin), with a “Master of Innovative Entrepreneur”. He created ChinPass, a blended Elearning teaching mandarin using 3D gamification and mobile App to learn Mandarin within 172h.…

At Digital Insurance Group, Irene van den Brink leverages her experience and global network to forge new strategic partnerships and capitalize on the growing demand for insurance technology. She was was most recently responsible for Business Development at InShared, a leading Dutch digital insurer. In this role she developed the international business and co-founded OutShared, an additional insurtech business model. Prior to that she was working 10+ in business development and innovation for banking and insurance companies in Europe and the Americas. Irene holds a master’s degree in International Business and has been named top 10 female influencer in Insurtech…

Aquarium Software is a developer of end-to-end software solutions for Pet, Travel, Gadget, Health and other specialty insurance markets. Mark has more than 20 years of experience working for innovative technology organizations around the world, from large corporate institutions to entrepreneurial start-ups. At Aquarium, Mark leads the company’s management and sales activities with world-leading financial services organizations. Hi Mark! Can you tell us a little about yourself, and introduce us to Aquarium Software and your work with pet and travel insurance? My name is Mark Colonnese and I am the Product Marketing Director at Aquarium Software. I have been working…

Interview with Niels Thoné, Co-Founder and CEO of Sprout.ai. Sprout.ai offers Contextual AI, which enables claims to be settled within just 24-hours. The startup has recently announced its second round of Seed funding, totaling $2.5m. Hi Niels, could you tell us a little about yourself and Sprout.ai? What was the idea or moment that led you to found the company? Sprout.ai was founded at Imperial College in 2018 in the Imperial Enterprise Lab/incubator.  At the time, Lemonade was receiving lots of press for being able to settle claims swiftly. We noticed a desire within insurance companies to be able to…

Spotlight on Tim McCosh, Founder and CEO of Yokahu. Yokahu is a parametric insurtech focused on closing the tropical cyclone protection gap, and it’s currently raising funding before its launch in 2021. Hi Tim, could you share a little about yourself? I was raised Scotland and moved to London after university. Later, I found my way into the London insurance market where I was a broker of international property (re)insurance. After about a year I started seeking clients from the Caribbean region and in roles across two different companies built-up a great network in the region whilst diversifying my product…

What does the modern insurance customer want? And how prepared is your business? Smartphones have reshaped our expectations of almost every interaction we have. People now expect to order food in a few clicks, pay for parking via an app, and manage their health and finances online. Every industry is either being shaken up or sized up as next in line for disruption. Social-media sites, networking and streaming have changed our media consumption, Amazon has become the world’s biggest brand by revolutionizing the way we shop and how quickly we expect our goods to arrive, while challenger banks offer cheaper,…

Integrating digital customer service tools has the potential to dramatically increase efficiency and speed within customer support teams. By making operations more streamlined and allowing advisors to delegate work to automated technology such as chatbots, banks experience reduced support times and costs. Advisors can capitalize on this increased productivity by focusing on more valuable client communications, such as face-to-face engagement. One example is signature software. Using document sharing features in conjunction with a communication tool like video chat, advisors can walk customers through documents and close the conversation with e-signature – rather than the time-consuming process of mailing documents to…

At last, insurers are catching up and offering digital pathways for customers to file claims. For the most part, the process starts off well, allowing customers to take a photo with their phone, attach it to a digital form and submit the first notice of loss via email. (This is a huge improvement from a few years ago, when a customer would have to book an appointment with a claims adjustor and meet them at the place of damage). But then, as more stakeholders get involved in the claims process, the bottleneck pops up. The customer has to revert back…

There’s been a huge amount of reporting on the economic impact of Covid-19 on insurers, much less on how they are responding to the change. This report details the results of the survey and explores how, through partnerships with established tech innovators and new ways of working across distributed teams, insurance companies are able to accelerate the delivery of their digital business. All respondents are currently reviewing their strategy, with the large majority prioritizing the near-term digitization of their business – targeting specific parts of their operation. There is currently no commitment to increase or decrease budgets, rather to target…

The Insurtech 100 represents a snapshot of the tech innovation within the insurance market; some offering solutions to accelerate corporate activity, others paving their own futures. With the increased need to accelerate digital transformation and innovation across the industry, coupled with an inevitable drop in Insurtech investment, we’re likely to see a high-level of market consolidation over the next 12-months. This will start with a rise in partnerships between incumbents and Insurtechs, and shift to acquisitions later in the year once those collaborations return value. The challenge for the corporates will be keeping pace. And that starts with knowing what’s…