Browsing: AI & Emerging Tech

What does the modern insurance customer want? And how prepared is your business? Smartphones have reshaped our expectations of almost…

Integrating digital customer service tools has the potential to dramatically increase efficiency and speed within customer support teams. By making…

At last, insurers are catching up and offering digital pathways for customers to file claims. For the most part, the…

There’s been a huge amount of reporting on the economic impact of Covid-19 on insurers, much less on how they…