Browsing: Insights & Strategy

Insurtech is a merging of ‘insurance’ and ‘tech’ and a relatively new concept, but when was the term coined? You…

The insurtech sector raised $1.9 billion in VC funding during Q3 2020, a 69% increase over Q2 and its biggest…

Insurers could distribute coverage through technology firms that adopt the managing general agent model, a Montreal expert for a venture…

What does the modern insurance customer want? And how prepared is your business? Smartphones have reshaped our expectations of almost…

Integrating digital customer service tools has the potential to dramatically increase efficiency and speed within customer support teams. By making…

At last, insurers are catching up and offering digital pathways for customers to file claims. For the most part, the…

There’s been a huge amount of reporting on the economic impact of Covid-19 on insurers, much less on how they…

The Insurtech 100 represents a snapshot of the tech innovation within the insurance market; some offering solutions to accelerate corporate…

All industries are experiencing some form of disruption – including insurance. Products, services, and customer experience are all impacted, and…

Artificial intelligence (AI) has changed the insurance industry – and customer service is no exception. One of the most common…