Experts are predicting carriers' struggles to innovate, and keep up with other carriers, will change the trajectory of dealmaking and valuations. For most leading carriers, the push to leverage efficiencies...
Insurers could distribute coverage through technology firms that adopt the managing general agent model, a Montreal expert for a venture capital fund observes. We are seeing some technology startups are...
What does the modern insurance customer want? And how prepared is your business? Smartphones have reshaped our expectations of almost every interaction we have. People now expect to order food...
Integrating digital customer service tools has the potential to dramatically increase efficiency and speed within customer support teams. By making operations more streamlined and allowing advisors to delegate work to...
At last, insurers are catching up and offering digital pathways for customers to file claims. For the most part, the process starts off well, allowing customers to take a photo...
There’s been a huge amount of reporting on the economic impact of Covid-19 on insurers, much less on how they are responding to the change. This report details the results...
Insurers are competing with every other industry for digital and analytics talent. A new analysis of UK insurers sheds light on the gaps. 2020A landmark report from the McKinsey Global...
As social distancing continues and people become more accustomed to working from home, we’re seeing an acceleration of digital workforces and the systems that support them. This is particularly apparent...
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